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CHARGES
Customers can view our website facilities free of charge but must agree
not to copy or broadcast any pages from the website.
Customers may download and print one copy of the information supplied on
the website for personal use only.
If a consignment is heavier or larger than stated at the time of booking
KG impex may make additional charges to cover the extra size and weight of
the parcel or number of parcels sent.
The customer agrees not to withhold any payment to KG impex due to any
outstanding claim.The absence of any collection or delivery consignment
note does not allow the customer to with hold payment to KG impex.
The customer must supply all the correct information at the time of
booking included collection and delivery names, addresses, telephone
numbers.KG impex is not responsible if the customer does not supply the
correct information, or supplies incorrect information.
Any money supplied to KG impex is for services only. Any money paid to KG
impex does not cover any duties or taxes which may be payable.
PACKAGING
The customer confirms that they have packaged the goods to ensure a safe
transportation ensuring no harm to persons or the environment.
The driver reserves the right to refuse a parcel at the point of
collection if he/she deems the goods to be packaged incorrectly.
The customer will not send any prohibited items (for a list of prohibited
items please refer to FAQS)
The customer will indemnify KG impex against all loss, costs damages or
expenses or any other liability in the event of sending any items which
are prohibited.
KG impex will not knowingly accept any prohibited items.
CLAIMS
If a consignment is lost the customer must notify KG impex within 14 Days
with proof of value being submitted within the same time. If a consignment
is damaged the customer must notify KG impex within 24 hours of receipt of
the parcel with proof of value being submitted within the same time.
Claims are processed by our subcontractor and the subcontractor will
investigate any claim and the outcome of the claim will be entirely at
their discretion. KG impex will mediate between it's customer and the
carrier.
Failure to report a lost parcel within 14 Days or a damaged parcel within
24 hours of receipt of the parcel will void any claim.
When reporting a lost or damaged parcel a customer must supply a full
consignment note or parcel number.
Any claim for loss or damage must include a proof of value receipt.
Once any claim correspondence is received by KG impex we will forward this
onto the relevant carrier. Any decision can take upto 3 months.
Claims cannot be made for late collection or delivery unless the service
is guaranteed.
Claims cannot be made for loss of earnings.
Claims cannot be made for consequential loss.
INSURANCE
Any booking made with KG impex will include our standard insurance which
is confirmed when a booking is made.
The carrier is responsible for any loss or damage, not KG impex.
The customer is also responsible for completing the airway bill correctly.
Please be aware that the following goods are excluded from compensation.
• Antiques (objects over 100 years old).
• Articles made largely or wholly of gold, silver or other precious
metals.
• Watches.
• Ceramics such as ornamental and decorative china, resin and porcelain**.
• Diamonds and other precious stones.
• Glassware**.
• Hazardous or dangerous goods, prohibited or restricted items.
• Jewellery (except imitation).
• Real fur.
• Stamps.
• Negotiable documents.
• Money - current bank note, currency note or coins, uncrossed postal
orders which do not state to whom they are to be paid, cheques or dividend
warrants which are uncrossed and made payable to the bearer; bearer
securities including share warrants, scrips or subscription certificates,
bonds or relative coupons; unobliterated postage or revenue stamps (except
a revenue stamp embossed or impressed on an instrument which has been
executed); airline tickets, coupons, vouchers, tokens, stamps or similar
documents which can be exchanged by themselves or with any other document
for money, goods or services, national insurance stamps or bankers drafts.
Please note: collectables - items which have appreciated in value either
due to their scarcity or due to their being out of production are not
excluded from cover. However, any compensation payable for loss of, or
damage to, any collectable shall be limited to the actual price paid for
the collectable. |