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Documents
required to send an international parcel. |
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When sending a parcel outside the country,
you need to complete 2 customs invoices (these can be completed and
printed from the "customs paperwork" section of our homepage). These then
need to be given to the driver at the collection point. For a parcel being
sent outside the country you also need to complete an airway bill (see
q2), which will be supplied by us. |
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Airway
Bill / Dispatch Note. |
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An airway bill/dispatch note is a document
used by the courier to deliver your parcel. If your parcel is being
delivered within the country, the driver will supply a dispatch note,
which must be completed for the driver to take with the parcel. If your
parcel is being delivered outside the country, the driver will supply an
airway bill when he/she comes to collect your parcel, which you need to
complete with relevant information such as collection address, delivery
address, number of parcels etc. Any information you write on the airway
bill is what will be used to deliver the parcel. The driver will give you
a copy of the A.W.B for your records. It is very important that you keep
this document safe, in case you need to track your parcel or in the event
of a claim. |
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Customs
Invoice |
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A customs invoice is a document that is
required to get your parcel (s) through customs. These are required only
for parcels being sent outside the country and can be printed from the
"customs paperwork". |
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Duties
and Taxes |
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When sending a parcel within the country,
there are no duties or taxes payable. However when sending a parcel
outside the country, there may be duties or taxes to pay, depending on
what you are sending and where you are sending to. These charges are not
included in the price you pay to KG impex for delivery. Any duties or
taxes are payable by the recipient. For any information on duties and
taxes, you need to contact customs and excise. |
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Prohibited Items |
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When sending a parcel, it is important to
establish whether the items you are sending are allowed or not.
The following items are strictly prohibited from being sent on any of our
services. It is the sender's responsibility to ensure that the items being
sent are not prohibited. If you are unsure about whether or not your items
are prohibited, please contact us before placing your order.
PROHIBITED ITEMS
1) Hazardous goods (e.g. chemicals, aerosols, paint, liquids, gases, toxic
& infectious substances, corrosives, asbestos, adhesives, solvents,
dry ice)
2) Flammable items
3) Animals/animals parts
4) Liquids
5) Dangerous goods (e.g. explosives, radioactive materials, weapons,
fireworks)
6) Corrosives
7) Negotiable items (cash, cheques, credit cards) keys, money
8) Indecent or obscene articles
9) Tobacco, drugs, medicine
10) Batteries
11) Mobile phones which contain a SIM card
12) Perishable goods
13) Any items which may be hazardous to handling staff
14) Perfume and aftershave
15) Pressurised containers
16) Items which contain or have previously contained oil/petrol.
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Size and
weight of the parcels |
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When sending a parcel it is important to work
out the size and weight of your parcel. This will determine your shipping
costs. You will be charged on the greater, your actual weight or your
dimensional weight. The actual weight is what your parcel weighs in kilos,
where as your dimensional weight is the volume of the parcel. You will be
charged on the greater of the 2. So if your actual weight is 7 kilos but
your dimensional weight is 12 kilos, you will be charged for 12 kilo. |
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False
weight and dimension |
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When booking a parcel it is important that
you enter the correct size and weight. If you enter false measurements or
state an incorrect number of parcels, KG impex will have to bill you for
any extra charges that occur. This can also result in delays in delivery. |
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Insurance |
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Yes. Please call us about to know how much
your parcel will be insured for. |
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Claims |
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In the unlikely event of your parcel being
lost or damaged, please send to us a copy of your airway bill/dispatch
note. |
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Collection |
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Yes. When the driver comes to collect,
someone must be in for the collection. |
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Receiver's Signature |
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Yes. The driver will not leave a parcel at
the delivery address unless somebody is there to sign for the delivery. If
no one is available to sign for the parcel, the driver will leave a card,
with a contact number on it. |
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Collection Timings |
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Collections are made between 9am and
5.30pm.Unfortunately we are unable to advice of an exact collection time. |
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Maximum
Weight |
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We can arrange to send items with a weight of
up to 1000 kgs. Contact us if you require a delivery over 20 kilos. |
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Keeping
Airway Bill |
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Yes. It is very important that you keep your
airway bill incase you need to track your parcel, or in the event of a
claim. |
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PO Box
Deliveries |
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Unfortunately we are unable to send parcels
to a PO box. |
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Shipment
Tracking |
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Yes. All parcels are fully trackable. You can
track your parcel by going to the tracking page of our website and enter
the tracking number. |
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Placing
orders |
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Yes. If you wish to make an order over the
telephone you can contact us on our local office. |
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Claim
Refund |
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All the refund request must be placed in
writing with full name collection address, delivery address, and parcel or
consignment numbers and claim form supplied by KG impex .Once a refund has
been confirmed for issue, the money will be dispatched into your account
and timescale subject to change depends on bank holidays refunds are not
given for late collection or consequential loss .Once a collection attempt
has been made, a refund cannot be issued due to a charge being made by the
carrier. |
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Remote
Area Services |
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For remote area service, there will be an
additional charge as applicable. We will contact you prior to collection
if this apply. |
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